Parenting like a product manager
In a discussion with a friend/coworker this week on our way to lunch, we were chatting about the annual review process and merit increases at our company. He had made the comment that his parents jokingly compare his salary to his sister’s salary (who evidently makes considerably more than him). I then went off on [...]
Great Customer Service with some Humor
This is surely making the rounds, but I wanted to draw attention to customer service with humor as demonstrated by Google Transit’s Joe Hughes. This is such a great way to give a large company a human touch, particularly with the sense of humor. The PR/buzz surrounding this is also going to be an added [...]
Airline customer service
I’m sitting in the Boston airport living in the wonderful world of customer service in the airline industry. When checking in at the kiosk today, my reservation wasn’t found either when I used my credit card or when I entered my confirmation number. I proceeded to wait in line for an agent to help me. [...]
Please, just manage my expectations, that’s all I ask.
Oh how I can relate with this post and this post — managing expectations, or lack thereof. Consumers need an explanation The points made in these posts are so very true and they really ring home for retail website managers and developers: visitors don’t care about the technology on your site, they just want product [...]
