Today’s blog-monitoring kudos go to Clickshift
After a recent post about Clickshift being acquired by WebTrends and voicing my concerns, and a previous experience with Omniture monitoring blog posts, I did get a call (voicemail) and e-mail follow-up from Clickshift. Let me go on a slight tangent by saying how much I love how powerful blogs can be and how easily accessible the information is for research and brand protection. I think there’s a definite future in this way of servicing new and existing customers and really allows companies to obtain candid feedback from real-world users, and not just people who are so fed up that they call customer service to complain — and quite frankly, I don’t have the time to do this as it’s typically easy enough to go to a competitor. Here I am now, championing their efforts and feeling important to them.
I digress. Back to the WebTrends aquisition of Clickshift. Not to worry says Clickshift: same service, just a new logo. So I’m back to looking at their very attractive SEM model again. With 2007 budgets nearing finalization, whichever route I choose can’t begin until January, so I have some time to look over it in a little more detail and learn how exactly they will integrate with our site — and how it can co-exist with Omniture. I realize that technically speaking, the code easily co-exists on each page. It’s the data analysis and path-to-conversion process that is going to be somewhat of an overlap.
On one side, I will have Omniture reporting data on non-SEM conversions and then through Clickshift, I will have SEM-based conversions. Not having this data centrally managed requires me to consolidate both sets of data either in a spreadsheet or by some other means. This was the beauty with the Omniture model is that all SEM data and web analytics data could be rolled into a single report. While they haven’t exactly made that process painless (and I’m considering going to Omniture University to learn how to get the most out of their application), I take comfort in knowing that it’s all there if and when I need it. Time will tell. If Clickshift truely works, then the time savings alone in bid management rules and the day-to-day babysitting of SEM will far outweigh the temporary inconvenience of rolling data from 2 sources into 1 report/spreadsheet.
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