http://www.ebusinessblog.org/30/kudos-to-omniture-for-monitoring-blogs/ Thu, 29 Jul 2010 01:23:24 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.ebusinessblog.org/30/kudos-to-omniture-for-monitoring-blogs/comment-page-1/#comment-10 negate.net » Today’s blog-monitoring kudos go to Clickshift Thu, 07 Dec 2006 15:19:24 +0000 http://www.negate.net/30/webmarketing/kudos-to-omniture-for-monitoring-blogs/#comment-10 [...] After a recent post about Clickshift being acquired by WebTrends and voicing my concerns, and a previous experience with Omniture monitoring blog posts, I did get a call (voicemail) and e-mail follow-up from Clickshift. Let me go on a slight tangent by saying how much I love how powerful blogs can be and how easily accessible the information is for research and brand protection. I think there’s a definite future in this way of servicing new and existing customers and really allows companies to obtain candid feedback from real-world users, and not just people who are so fed up that they call customer service to complain — and quite frankly, I don’t have the time to do this as it’s typically easy enough to go to a competitor. Here I am now, championing their efforts and feeling important to them. [...] [...] After a recent post about Clickshift being acquired by WebTrends and voicing my concerns, and a previous experience with Omniture monitoring blog posts, I did get a call (voicemail) and e-mail follow-up from Clickshift. Let me go on a slight tangent by saying how much I love how powerful blogs can be and how easily accessible the information is for research and brand protection. I think there’s a definite future in this way of servicing new and existing customers and really allows companies to obtain candid feedback from real-world users, and not just people who are so fed up that they call customer service to complain — and quite frankly, I don’t have the time to do this as it’s typically easy enough to go to a competitor. Here I am now, championing their efforts and feeling important to them. [...]

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