Don’t do website maintenance during the day
The North Carolina Department of Transportation feels it necessary to perform website maintenance on a Sunday morning. What I've always disliked about government web services is the lack of understanding of when citizens perform online tasks via government sites. This is what I was presented with today when I tried to renew my license plate tabs via the NC DOT website:
This would be completely unacceptable for a consumer website. I guess since the state requires registration and you have no other choice but to visit their site around their maintenance schedule or (gasp) go into a local DOT office, they really don't have to cater to the schedules of citizens.
Website maintenance, regardless of industry, should be done during off-peak hours. Granted, Sunday mornings are probably not peak hours, they are still more prone to visits than they would be between the hours of 2AM and 7AM.
Blog by Eric Long
I'm an experienced online marketer, information architect, digital strategist, and social media enthusiast. I'm passionate about providing outstanding cross-channel experiences for considered purchases (with a focus on mass customization).
About Eric Long
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