Comments on: If only all service companies could be like Rackspace

By: Jengates Blog » links for 2007-05-15

Jengates Blog » links for 2007-05-15 — Tue, 15 May 2007 23:29:02 +0000

[...] If only all service companies could be like Rackspace » negate.net (tags: rackspace service) [...]

By: E. Long

E. Long — Tue, 15 May 2007 21:19:19 +0000

While on the customer service rant, Quicken Loans’ Blog has a great post about customer service:

“Providing great customer service is not hard. In fact, the more you do it, you realize that it’s actually easier to be excellent in the first place, rather than trying to fix the experience after turning off a client or customer. Great customer service really does boil down to the simple things. Anticipating needs and then meeting them. Listening like you are doing the talking. Doing what you say you will do.”

http://www.whatsthediff.com/2007/05/why_working_at_.html

By: E. Long

E. Long — Tue, 15 May 2007 14:19:19 +0000

While on the customer service rant, Quicken Loans' Blog has a great post about customer service:

"Providing great customer service is not hard. In fact, the more you do it, you realize that it's actually easier to be excellent in the first place, rather than trying to fix the experience after turning off a client or customer. Great customer service really does boil down to the simple things. Anticipating needs and then meeting them. Listening like you are doing the talking. Doing what you say you will do."

http://www.whatsthediff.com/2007/05/why_working_a…